Bilingual Client Advocate
The bilingual Client Advocate will work individually and within our team at BSH to build rapport with
neighbors to effectively navigate their path from vulnerability to self-sufficiency. Client Advocates provide
emotional and practical support in developing and implementing a plan forward to aid our neighbors’
path to success. Under the direction of the Senior Client Advocate and CEO, Client Advocates provide
direct assistance using BSH resources, information, and referral networks. Client Advocates are well versed in all of BSH’s programs and services as well as the available regional resources offered and
available by/from partner organizations and agencies.
Key Responsibilities:
• Reflect the agency’s mission and values in a professional style and personal actions.
• Maintain knowledge of current (and changing) BSH programs and services.
• Apply strategic thinking and a solution-oriented focusfor your role; anticipate and/or identify
opportunities for our clients and our team.
• Collaboratively working with Senior Client Advocate and the basic needs team to implement
action plans to improve our advocacy program and meet the organization’s strategic goals.
• Maintain and develop proficiency in utilizing BSH’s case management system, Caseworthy, and
maintain and record client notes, meetings, progress, and success stories in a timely manner.
Track neighbors’ progress while evaluating additional needs.
• Observe the effectiveness of services provided for clients and advocate or assist in the
development of new services as needed.
• Attend and participate in advocacy, outreach, training, and organization meetings both
internally and externally.
• Develop and maintain working relationships with colleagues and other agencies.
• Aide in identifying neighbors’ needs using our intake process in-person meetings, and
personality assessment.
• Provide emotional support with goal, career, and or education planning using BSH path to
success model.
• Lead and/or facilitate basic needs programs and services.
• Implement services while providing peer support, advocacy, and guided access to information
and resource services.
• Tasks as assigned in a growing organization.
• Data collection and/or analysis.
Qualifications
• Must be bilingual in both English and Spanish. Proficiency in both languages must include
written and oral communication.
• The ideal candidate has case management experience in a non-profit organization.
• Minimum five years of client-facing experience.
• Degree in social work, human services, or related field.
• An understanding of and passion for Bluffton Self Help’s mission and vision.
• Proficient in Microsoft Office and database applications.
• Display effective leadership among staff, volunteers and donors.
• Must possess strong project management skills, interpersonalskills, positive relationship
building internally and externally.
• Must have a high level of work ethic, urgency and transparency.
• Willingness to travel to/from BSH locations.
• Strong organizational and time management skills.
Work Environment
This job operates in an office setting. This role routinely uses standard office equipment such as
computers, phones, photocopiers, filing cabinets, etc.
Position Type and Expected Hours of Work
This is a full-time position. Typical days and hours of work are Monday and Wednesday, 9:30 a.m. – 6
p.m. and Tuesday, Thursday, and Friday, 8:30 a.m. to 4:30 p.m. This position does require some additional
night and weekend work, depending on program and event schedules.
Bluffton Self Help is an equal opportunity employer. We celebrate diversity and are committed to
creating an inclusive environment for all employees.
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