Education Program Coordinator

Job Status: Full-Time

Job Classification: Non-Exempt Hourly

Reports To: Director of Education Programs

Bluffton Self Help is seeking a dedicated and mission-driven Education Program Coordinator to support the effective implementation of our programs at our Hardeeville location(s). This position plays a pivotal role in ensuring the smooth operation of daily activities while fostering a supportive and inclusive environment for adult learners and volunteer tutors. The ideal candidate will demonstrate initiative, creativity, and strong problem-solving skills.

Key Responsibilities: 

• Reflect the agency’s mission and values in a professional style and personal actions.
• Maintain knowledge of Bluffton Self Help programs and services, as well as the community resources available to our neighbors in Beaufort and Jasper Counties.
• Collaboratively working with Senior Client Advocate and case management team to implement action plans to improve our advocacy program and meet the organization’s strategic goals, while ensuring services are delivered consistently and smoothly.
• Apply strategic thinking and a solution-oriented focus for your role; anticipate and/or identify opportunities for our clients and our team.
• Develop and maintain strong relationships with clients to build trust and ensure ongoing support while identifying barriers and finding solutions to meet client needs.
• Effectively communicate with clients, internal teams, and external stakeholders to ensure a smooth and positive experience.
• Demonstrates cultural sensitivity, empathy, and respect when working with individuals and families from diverse backgrounds
• Maintain and develop proficiency in utilizing BSH’s case management system, Caseworthy, and maintain and record client notes, meetings, progress, and success stories in a timely manner. Track neighbors’ progress while evaluating additional needs.
• Observe the effectiveness of services provided for clients and advocate or assist in the development of new services as needed.
• Attend and participate in advocacy, outreach, training, and organization meetings both internally and externally.
• Develop and maintain working relationships with colleagues and other agencies.
• Aide in identifying neighbors’ needs using our intake process in-person meetings, and personality assessment.
• Implement services while providing peer support, advocacy, and guided access to information and resource services.
• Tasks as assigned in a growing organization.
• Data collection and/or analysis.

Qualifications: 

• Preferred qualifications include bilingual fluency in English and Spanish, a degree in social sciences or a related discipline, and experience in a service-oriented role.
• Proficiency with spreadsheets, databases, and word processing, and general classroom and office technology
• Ability and willingness to learn and confidently use information systems to enroll individuals in programs and maintain accurate records.
• Strong time management skills with the ability to multi-task, prioritize, and maintain a results-oriented approach in a dynamic work environment
• Creative, pro-active, thinker and effective problem-solver.
• Strong attention to detail and ability to work independently and as a team member with minimal
• Demonstrates cultural sensitivity, empathy, and respect when working with students and individuals from diverse backgrounds
• Solid written and oral communication skills, including professional phone etiquette
• Professional demeanor, integrity, tact, and good
• Dependable and punctual.

Supervisory Responsibility: 

This position has no supervisory responsibilities.

Work Environment: 

This position is based primarily in Hardeeville and operates in both classroom and office environments.  This role routinely uses standard office equipment such as computers, phones, photocopiers, and other instructional materials.

Position Type and Expected Hours of Work: 

This is a full-time, hourly position (Monday to Friday, 8:30 a.m. to 4:00 p.m.) with required evening hours based on class schedules. All Education Department staff are included in the evening coverage rotation. Attendance at monthly all-staff and department meetings is expected. This job/position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

Bluffton Self Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply be emailing your resume and cover letter to Kellie Pendley at kellie@blufftonselfhelp.org